Bpm’online. Bpm’online helpdesk software has a great number of tools for full-cycle service management. A single window interface helps to monitor request queues and bulk communications. The detailed service database eases work and projects of your agents, regulates all processes and offers relevant services to clients. In addition to that, the platform has service agreements database which enables users to set up necessary parameters, define key services and objects and monitor customer feedback. Visit https://www.bpmonline.com/service to try a demo version and start working.
Zoho Desk. ServiceDesk Plus is a user-friendly help desk platform which quickly resolves any issues and ensures users’ satisfaction. It manages all changes, problems and IT incidents related to workflow. Classification and categorization tools save time and ease automation. Users can access services through convenient self-service portal. IT performance can be managed and measured with hundreds of ready-made reports. Users can also create ticket statuses and manage them effectively. To learn more, visit https://www.zoho.com/sdp-ondemand.html.
Freshdesk. The platform offers various tools for ticketing, multi-channel communications, self-service, global support and reporting. Team inbox tools help to create, categorize and prioritize tickets and assign them to team members. A knowledge base of the helpdesk system enables to share documentation with clients and answer to FAQs in a single place. It will definitely improve client satisfaction and ease ticket processes. Freshdesk also made community forums so that customers could share ideas and feedbacks, learn from each other and add some fresh ideas. The helpdesk has a unified support for multiple products and time zones. Check out https://freshdesk.com/ticketing to find more options and solutions for your business.
Samanage. The system’s ticket management is based on the modern technologies and monitors tickets efficiently and conveniently. The service catalogue contains all common solutions to improve IT service communication with users. Customers can resolve their issues on their own due to self-service portal. Problem management tools categorize, investigate and resolve problems as they arise. Reports and dashboards help to review any incidents in details and export data from other reports. For more ideas, have a look at https://www.samanage.com/products/help-desk-software/.
Zendesk. The online ticket system of Zendesk contains all emails, tweets, chats and phone calls of a company’s customers. Knowledge base software improves client satisfaction, and they can easily serve themselves with the right information. FAQ software enables users to customize a knowledge base. Built-in reports help to know whether your clients find the relevant information and what they are looking for. With this customer help desk users will get the right information from their clients and never miss any deadline. Build better customer relationships with https://www.zendesk.com/.
TeamSupport. This is a service desk and customer support software designated for B2B companies. It helps team members to coordinate by eliminating miscommunications and promptly address customer issues. It offers ticket management, product and inventory database for quick tracking, powerful integration with other CRM, detailed metrics for insights and other tools for customization and visual support. Its communication tools like Water Cooler and Internal Chat ease cooperation between agents and clients. Have a look at the free trial version at https://www.teamsupport.com/customer-support-software-product.
SalesForce Service Cloud. This is one of the most famous platforms which combines multi-channel communication, smart insights and quick problem resolutions. The software includes multi-channel and self-service support, case management, internal ticketing, reporting and other solutions for customer service. The system lets companies manage their internal helpdesk quickly and easily. Any inquiry is assigned to the corresponding agent, and smart tools help them to respond and resolve any problem effectively. Clients can find their own answers though self-service support desk. Reporting tools let you see how effective your agents are. Tailor analytics enables to focus on what’s the most important. Find out more at https://www.salesforce.com/products/service-cloud/overview/.
Kayako. Kayako is a modern help desk software which unifies all conversations with clients across all channels. Its social customer service enables to support clients via email, Twitter, Facebook and other social media quickly and effectively. Automated and customized tools let users streamline the whole process and build workflow. Check https://www.kayako.com/product/tour and start improving your relationships with customers.
Help Scout. This program is designated for companies which concentrate on email customer support. It enables to chat with other agents and team members before replying to a request. It also prevents duplicate responses and automates repetitive routine actions. Its powerful platform affords users to see who is replying, categorizes different conversations and keeps everything on a single page. Build a company your clients like with https://www.helpscout.net/help-desk-software/.
Key Features of Service Desk Software
- Customer service database and ticketing system with different parameters.
- SLA customization.
- User-friendly interface and design.
- Availability for mobile iOS and Android.
- Detailed statistics.
- Fully automated routine processes.
- Integration and synchronization with other CRM.